Managed daily operations and led shifts of around 10 crew members in a high-volume, fast-paced environment.

Maintained consistently high standards of customer service and compliance with food safety and hygiene policies at all times.

Provided effective training and mentoring to new crew members in various areas of the restaurant, including food preparation, customer service and point-of-sale (POS) systems.

Demonstrated strong problem-solving and adaptability skills to address customer issues promptly to reduce complaints, with escalations to management when necessary.