Navigated diverse patient issues and queries regarding prescriptions, appointments and administrative requests.

Utilised NHS IT Systems, including SystemOne, NHS Mail and Accurx, to manage patient records and communications efficiently; whilst also, maintaining strict adherence to NHS Service Level Agreements (SLAs) and Quality and Outcomes Framework (QoF) targets.

Employed efficient navigation techniques to book patients with the correct clinicians, which optimised clinical time and patient care pathways.

Streamlined outdated forms and policies by introducing modern themes.